Reference

Your Rights and Our Rules, Clearly Set Out

Access to tkbeet and any activity on this platform depends on your local law and whether your region is eligible — we do not make that determination for you.

Eligibility by local lawAccount conduct rulesJurisdiction-dependent accessBangladesh-relevant conditionsContact rights preserved
tkbeet Your Rights and Our Rules, Clearly Set Out
ACCOUNT SECURITY

How We Handle Your Data and Account Integrity

Account security and legal compliance go together at tkbeet. We use SSL encryption on every page, and your payment details — whether bKash, Nagad, or Rocket — are never stored in plain text. Wallet verification happens at the point of withdrawal, and we cross-check account ownership before releasing funds. Here is what we do and how you stay in control.

Data Retention

We keep your account and transaction data for as long as your account is active and for a period after closure, as required by applicable regulations in your region.

Cookie Handling

Our site uses functional and analytics cookies. You can adjust cookie preferences through your browser settings. Disabling non-essential cookies does not affect your account login or wallet access.

Wallet Verification

Before your first withdrawal via bKash, Nagad, or Rocket, we verify that the wallet number matches your registered account. This step protects your funds from being sent to the wrong destination.

Update and Deletion Requests

You can request a correction to your account data or ask us to delete your account by contacting support. We will confirm the action in writing via your registered contact within three working days.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about how these legal terms apply to your account, or if you need to raise a dispute, our support team handles legal queries through the channels below. Response times on legal matters may be longer than general account queries — we aim to acknowledge within one working day and resolve within three.

Live Chat Raise a legal query directly through the live chat window. Our team will escalate to the legal support queue if your question requires a formal written response.
Email Support Send account or legal questions to our support address. Include your registered bKash, Nagad, or Rocket number so we can verify your account before responding.
Account Dispute Form For formal disputes about account decisions, transaction records, or eligibility rulings, submit our dispute form through the account settings section on your profile page.

Common Legal Questions About Your Account

These are the questions we get asked most often about legal eligibility, account rules, and your rights as an account holder. If your question is not here, contact support through the channels listed above.

Access depends entirely on your local law and eligible region. We do not confirm legality for individual locations — check your own jurisdiction before opening or using an account.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket wallet breaches our account policy and may lead to suspension.

Contact our support team by email with your registered wallet number. We will compile your account and transaction records and send them to your registered contact within five working days.

We retain your records for a period required by applicable regulations after closure. After that period, personal data is removed from active systems in line with our data retention policy.

We notify you through your registered contact details whenever we make a material change. Continuing to use your account after that notice means you accept the updated terms.

Submit a formal dispute through the account dispute form in your profile settings, or email support directly. Include your transaction ID and registered Rocket, Nagad, or bKash number.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.