What Information We Hold and Why
When you open an account, we collect the details you provide — your name, email address, mobile number, and the payment method you link to your wallet. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and wallet number so we can
-
1
match payments to your account and process withdrawals correctly. We do not store your full bKash or Nagad PIN — that stays between you and your mobile wallet provider. We also collect device identifiers and session data when you log in from a phone or browser,
-
2
which helps us detect unusual access and keep your account secure. Support conversations — whether through live chat or email — are logged so we can follow up on open requests. We use this data strictly to operate your account, process payments, and respond to your
-
3
support queries. We do not sell your personal information to third parties. Sharing happens only where a payment processor needs transaction data to clear a transfer, or where applicable law in your eligible region requires disclosure. How long we keep your data depends on the type
-
4
of record and the legal retention periods that apply in your jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.